Below are just some of the testimonials our customers have provided us with.
Good morning - last week you helped me with a new hoist. i would just like to say a big thank you. You gave the time with me to show mre how to run the new hoist and its going to help me to go where i need to go, so thank you again for all that you have done
B Hall - Jersey
Hello Mandy, I wish to thank most sincerely both your engineer for his excelent work ad yoursef for making it so seay for me to do business with your firm. I wish both of you and your firm all the best for the future.
Mr Adam - London
It was great to meet the team yesterday. Cowal mobility is a fantastic family run business with great customer service.
Thank you so much for making the adaptations and recommendations. Everywhere else I was told I couldn’t get a twin flip on my car. I am very greatful for your design.
P Scholey - DB11
Just wanted to say that the controls are fantastic, superbly fitted, very pleased. can you just pass on my thanks to Stuart and in particular Ray, who i believe you said did most of the work.
J Warwick - Solihull
Hi all, just a short note to say a huge thank you for sorting out my car today. i'm absolutely delighted with the finished result. it looks really good and the adaptations are so neat. i love the leather hand controls. it makes such a difference. Cowal is a great company and I'll definiately recommend you.
Many thanks for you help, kindness and support ..... Jane
Your engineer was a superstar! He managed tto get me back into my house by lifting me up the stairs. Truly above and beyond the call oif duty. I am really happy with the work carried out and will recommend you to all of my friends. Thank you for usch a great customer experience!
D . L of Northants
The car for which I required hand controls in March 2015 was a Subaru Outback and in May 2018 a Subaru Forester. I investigated the market and concluded that Cowal Mobility were the most suitable suppliers.
The reason for this is that Cowal Mobility are engineers and toolmakers and do not buy in ‘kits’ – they make bespoke equipment. This is important as Subaru sold in 2017 (for example) 2,619 vehicles in the UK, compared to Vauxhall and Ford selling, respectively, 208,462 and 287,396 vehicles.
Another important point (I am a mechanical engineer) is that Cowal Mobility use steel rods to connect the hand-controls to the brake and accelerator. Other suppliers are likely to use cables and clamps which respectively stretch and slip. This results in the need for regular adjustments.
Based on my enquiries in 2015 Cowal not only make high quality products their prices are competitive with other suppliers.
I hope that you will accept that I do not wish to have hand-controls other than those supplied by Cowal Mobility, Please see link:
I just wanted to thank you for repairing my GZ so quickly last month, so that we could get home in the daylight. I appriciate all the help you have given me. Thank you. Sue
Mr K Ogborne Re: Hyundai Tucsan - development of hand controlsWOW WOW That looks so good. I have never had a set fitted as good and snug as what you have done for me there.thank you and please pass on my gratitude to Ray for me. Many thanksKev
Rose T - High Wycombe
Thank you all for all of your help patience and advice in fitting our hoist.
your guys are a credit to your profession.
Best wishes for Xmas
Nigel F & Rose T
Leo M - Kent
Hi Mandy, I would like to thank you and all involved in fitting the pedals to my Jaguar F Type. You have done a lovely job and I will definately return to you when I purchase another car. Many thanks Leo
Mr M Cartwright
After 9 years of various hand controls I decided to speak to the Bewick Company who recommended your equipment (push/pull).
I could not believe that there was such a difference between manufacturers, I have tried 4 others with the usual rods and cables with my wife being very unhappy catching her knees on the rods and with the cables stretching giving me a dead spot when accelerating.
Thank you for a very good piece of engineering and Bewick coming out (85miles)and fitting so proffesionly and insisting I go for a drive of some 6 miles.
With kind regards
P Izzard - Northampton
Just a quickie .... to thank you for a job well done ..... excellent service ..... congratulations to all at Cowal, you are running a good ship .... thanks Stuart, Richard and staff ..... regards Peter Izzard
My life has been transformed after you and your staff fitted the hoist in my new car.
Thank you for all your kindness and patience with my incessant questions. Kingest regards Margaret
R NORMAN - Essex
I wish to say a big 'thank you' for allowing me to come to your premises and for you to spend some time on my BMW X3, the work carried out to correct the original fitting is excellent and my drive home was much better than my drive to you ..........
Tim - Disability Resources Centre
Hi To All,
Just thought i would drop you a line after fitting the BMW 3 Series control today.
I have just finished installation and road tested it and the difference in controls from some other makes is VAST.
It drives lovely and smooth and the customer cannot be anything but overjoyed, (He is a discerning gent as well)
Thank you for your help and supply
Hope you have a wonderful weekend
Cheers guys and gals
I have seen your hand controls fitted to a friend's car (privately owned) and think that they are much better than the ones that I have on my current car. My Motability lease is now due for renewal and I would like your hand controls to be fitted to my next car. What information to I need to tell the car dealership when I place the order so that I can have your hand controls fitted to the car? Are the leather covered hand controls available on the Motability scheme?
Mrs Reid - local resident
I would very much like to thank you for helping me with the wheel on my wheelchair yesterday. It was very kind of you and particularly helpful yesterday. When I got back to my elderly friend we had a phone call from the surgery saying that his blood test showed he was in severe heart failure and that I should take him immediately to WGH. I would have been in a difficult position to do that without your unhesitating support. Thank for the lady on the phone for her kindness in response to my question and for your willingness to get involved and the finding of the very appropriate piece of equipment at the moment it was needed. Yours sincerelyChristine REID
C Sherwin - Chinnor
Hi Stuart, I came in yesterday with the mini bus. I just felt I had to write to you to thank you and all your staff for the work you carried out and the way I was treated. I was treated exceptionally well and the job you did was second to none. I have contacted Motability to say you were exceptional. Many many thanks
Andy - Newcastle
Hello Stuart -
I just wanted to take this opportunity to thank you so much for the brilliant help and advice you gave me last week.
I rang in need of some help with my 'Robostore'. I think in the end - you spent 25 minutes talking me through possible problems and you even checked your stores for bits!
I really do appreciate the time you gave me. I am very pleased to know that someone who knows what they are talking about could help me further in the future.
Following your advice; as it turns out the Robostore operates perfectly with the engine running. I imagine I will need to replace my car battery at some point soon as it used to be fine without the engine running.
Thank you once again - your support was brilliant!
Ms G Privett - Oxon
I would like to thank you all for the excellent service you have given me over the years and for being so friendly.
Just wanted to say thanks to you both. In April I took delivery of my third Motability car and as in the previous two I opted for Cowal hand controls (simply because in my opinion they're the best) and installation by Bristol Street Versa (who I'm afraid I'll probably always refer to as KC Mobility)
My current car is a Vauxhall Astra GTC.
As ever, the controls are flawless and the installation absolutely spot on, with the majority of the rods being hidden behind the fascia for a nice tidy install. Operation is smooth and easy as I've come to expect and the addition of an indicator switch on top of the hand control really has made a huge difference in terms of ease of use and safety when driving.
I can send pictures if either of you wish but for now it's just a thank you.
An advertisement recently found for our hand controls
Used hand controls, fitted to BMW 3 series 55-61 reg shape. I had these on a 11 reg car. They are the neatest and best made controls I have ever seen or used. I had leather put on the handle to match the leather on the steering wheel to make them even neater. People have looked in the car and almost mised that they are there.
Ive changed my car to a different model so couldnt re-use these but Ive had exactly the same fitted to my new car. These can be re-used as Ive had them swapped from 3-series to 3 -series (but they were the same model car, engine and spec not an issue)
These are a little more expensive than the average hand controls but you get what you pay for!
Mr Dan McIntyre - W Yorkshire
In just over a month I take delivery of my third Motability car and have, as with my last 2 cars, ordered it with a Cowal push/pull accelerator/brake control. This is to go into a Vauxhall Astra GTC and the installation will be carried out by Bristol Street Versa of Batley.
I have used Cowal hand controls since becoming disabled and needing adaptations as they are a high quality and solid system. Last summer I was a Gamesmaker during the Olympics in London and was driving an adapted BMW 3 series which had been fitted with ....... controls and they just weren’t even in the same league in terms of quality.
I've nothing but positive feedback for Cowal, having tried others I haven't come across any that are better.
Tina & Dave Hamshaw
Just a quick update on the twin flip pedals fitted to Tina’s VW Caravelle on Monday.
After two failed attempts by another well known manufacturer, we would like to say that the Cowal pedals are perfect.
We both went out for a long drive yesterday and tried out both flip pedals.
The position and angle of the pedals is spot on, and the lightness (compared to the previous setup which had an extra return spring) makes it a pleasure to drive.
Please pass on our thanks to all those involved, especially Ray in the workshop for putting up with us.
Needless to say we will recommend you if asked, and will be back the next time we need conversion work.
Tina and Dave Hamshaw
Mr Nigel McAlister - Chalfont St Peter
We just wanted you to know that we are over the moon with our new car and the way that you have fitted the hoist. Since your adjustments it is now so easy to fold the wheelchair back onto the seat and in a few seconds the wheelchair is in the car!. You have provided a bespoke service and have achieved the 'gold standard' in terms of what we wanted to achieve. Our thanks go to all your staff - Ray, Mandy, and Judith and anyone else involved in this conversion.
We would have no hesitation in recommending you for any mobility conversion. Please use the testmonial in any way which suits. Thank you again for such a professional conversion.
Matt Smith - Dorset
Thanks for the wonderful job you did fitting the hand controls to my Vauxhall VXR8. This is the 5th car you have adapted for me over a 20 year period and you have once again maintained the high level of customer care and support that I have not only come to expect from Cowal but to rely on.
Dan Andersen-McIntyre - W Yorks
Just wanted to let you know how impressed I am with the Cowal hand controls fitted to my new Motability Peugeot 3008. This is my 2nd Motability car and my 2nd to be adapted with Cowal hand controls, which I especially asked for when I ordered the car. Once again, a fantastic product and this one has the added bonus of a soft foam cover on the handle which makes it less cold to the touch. The controls work flawlessly. Thanks.
Mr K Harwood - Oxford
Thank you for all your assistance you provided. Your service was noth friendly and efficient which Mandy must be praised for. Thank you again.
Richard - Berkshire
I've done a couple of journeys now and its great. Easy to use and the engineers did a fantastic job of it not being detrimental to the look of the car. It was also a great touch having the manual made up of photographs of my own car which made it very easy. My thanks to you all.
Mrs A Taverner
I am absolutley thrilled with my little Fiat 500! Please thank Stuart for doing such a wonderful job and making my dream come true. I think I must be the happiest motorist on the road.
Mr B Willett
Another brilliant job well done. again! Why won't everyone use Cowal controls? It's beyond me.
At last. no rods to scratch my legs on! Please forward my heartfelt thanks to Ray for such a good job. See you in 3 years.
L Murdoch (retired engineer) - Aberdeenshire
We had your controls fitted to our Honda CRV. What a delight. Very well engineered, extremely smooth to operate, faultless fitting carried out on time, just as promised. All in all a perfect transaction. Wish we'd known about you some twenty eight years ago. Thank you for all your help.
Scott - Glasgow
'The hand controls look excellent! Feel free to use the photographs on your website if you wish. Thank you again for all of your help. Your assistance - for example your attention to detail and the timeliness of your correspondence has been invaluable in making the whole process a very pleasant one'.
Dr P Palmer
'I would like to express my thanks for the work done to my car yesterday, and to say what a pleasure it was to recieve such a warm and friendly reception from all concerned. I would be especially pleased if my thanks were to be passed to Ray who did the work - I understand he worked though his lunch break to complete the job. Rare to get service like this!'.
Mrs C Powell - Gloucester
'I've finally found an adaptation Company that delivers. Having had bad experiences elsewhere, you have proved to be friendly, professional and totally trustworthy. Very refreshing! AND you are all really nice too! AND your controls are the best! I will use you from now on. Thank you so much'.
M Law - Surrey
'I want to take this opportunity to thank everyone at Cowal for their help over the past 12 years since having my GZ91. The hoist and hand controls have enabled me to maintain my mobility and independence throughout that time. I would have been unable to live such a rewarding life without your help. I used the hoist every single day for the first 10 of those 12 years and it proved 100% reliable. If I am unhappy with the hand controls or any aspect of my Renault Kangoo (he will be receiving a drive-from-wheelchair vehicle) I know where to come!'.
Mrs J Forde - Surrey
'Thank you so much for the great adaptation job you have completed for me. I am really pleased with the result. Everyone at Cowal are so helpful and friendly. I have written another letter to Motability to say how pleased I am with your Company'.
Mrs Andrews - Northwood
'Thank you for your quotation received yesterday, and for your kind help and support that you have extended to us. Thank you for your professionalism and courtesy in which you have acted and we look forward to meeting with you in the near future'.
M Hargreaves - Oxon
I've just got the car back and taken it out. Your hand controls have made all the difference. Not only have they given me more room, they are far more sensitive which makes for a much better driving experience. Thanks for all your efforts, help and the speed in which you got the job done. I'll make it very clear to Motability that all this aggravation could have been avoided if I'd been allowed to use Cowal in the first place. Once again thanks to you and your team'.
Mr H Hargreaves - Oxon
We fitted our controls after this customer had had different controls installed.